Re: Problem with shipping labels

Posted by Sue Sloan on February 09, 2004 at 07:42:21:

In Reply to: Problem with shipping labels posted by Tim Compagna on February 08, 2004 at 21:12:52:

: Hi Sue. My Mailing Labels will not print when I upgrade to Windows 2000 or Windows XP from Windows 98. error message: "can't print this type of paper on the current, select a different printer or a paper size." I am using a panasonic KX-P1150 printer.(tractor feed) Please help!

Lotus suggests that you uncheck "tractor feed" in the label definition properties. To do this, go to the label view and into Design mode. Right-click and select "Properties" to get the properties dialog displayed. On the Basics page you should see a button "Edit Label Options" to go to the label properties.

Microsoft has told Lotus that printer drivers have changed in W2000-XP (MS directed them to do so) and no longer will take just any old paper size. Instead, there is a way to define a "custom form" within the printer setup and give it the correct size and a name that you will be able to select for the label in Approach.

In addition, I have a major escalation of this issue with Lotus/IBM currently. They claim that the following printers work fine:

Lexmark Optra T 614
HP Laserjet 4050
HP Laserjet 5000 series
IBM InfoPrint 32
IBM InfoPrint 1145

I would suggest you first try the "tractor feed" suggestion and see if it works. Then try the "define a form" suggestion. Please let me know your results.

Sue Sloan

Follow Ups:

• Re: Problem with shipping labels Tim Compagna 2/09/4 (1)
  • Re: Problem with shipping labels Sue Sloan 2/09/4 (0)

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Comments:
: : Hi Sue. My Mailing Labels will not print when I upgrade to Windows 2000 or Windows XP from Windows 98. error message: "can't print this type of paper on the current, select a different printer or a paper size."  I am using a panasonic KX-P1150 printer.(tractor feed)  Please help!

: Lotus suggests that you uncheck "tractor feed" in the label definition properties. To do this, go to the label view and into Design mode. Right-click and select "Properties" to get the properties dialog displayed. On the Basics page you should see a button "Edit Label Options" to go to the label properties.

: Microsoft has told Lotus that printer drivers have changed in W2000-XP (MS directed them to do so) and no longer will take just any old paper size. Instead, there is a way to define a "custom form" within the printer setup and give it the correct size and a name that you will be able to select for the label in Approach. 

: In addition, I have a major escalation of this issue with Lotus/IBM currently. They claim that the following printers work fine:

: Lexmark Optra T 614
: HP Laserjet 4050 
: HP Laserjet 5000 series
: IBM InfoPrint 32
: IBM InfoPrint 1145

: I would suggest you first try the "tractor feed" suggestion and see if it works. Then try the "define a form" suggestion. Please let me know your results.

: Sue Sloan


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